F.A.Qs

Q : Which quality of a diamond you serve?
A : Demue Jewelry Studio offers the best quality of a diamond which guaranteed by certificate of GIA and our expert team. All our diamonds over 0.30 carat have been certified by GIA which are the world’s leading diamond grading institutes
Q : What if our ring’s size doesn’t fit to you?
A : Demue Jewelry Studio offers the best quality of a diamond which guaranteed by certificate of GIA and our expert team. All our diamonds over 0.30 carat have been certified by GIA which are the world’s leading diamond grading institutes
Q : COULD I GET MY RING ENGRAVED?
A : Demue Jewelry Studio know it is your special occasion so you may want to personalize your ring with a special engraving. Then,we will give this service for free-of-charge. Please inform us during the order.
Q : WHICH METHOD I CAN PAY FOR MY ITEM?
A : Demue Jewelry Studio accepts online payments via Paypal for all major credit cards or through money transfers made with the following banks:
  • Kasikorn Bank 
  • SCB
Q : IS MY PAYMENT SECURE?
A : Demue Jewelry Studio uses the Paypal online payment system, which ensures that all personal information submitted to us is completely secure. There is an additional fee of 4.5% in order to use this system but they accept all major credit cards and are one of the safest methods to make payments online. Alternatively, you may make a direct bank transfer.

Q : DO YOU OFFER A PAYMENT PLAN?
A : We require the full payment before we can begin work on your order. This is because all jewelry items will be handmade according to your requested dimensions and sizes.

Q : HOW DO YOU DETERMINE YOUR DIAMOND PRICES?
A : Our prices comply with the current diamond market and may fluctuate based on the Rapaport Price List, which is the international benchmark used to establish diamond prices in major markets. The cost of individual jewelry items may also increase or decrease based on international gold trading prices.

SHIPPING INFORMATION

Q : HOW DO I TRACK MY ORDER?
A : Once your order has been received and confirmed, we will send you an email with a tracking code to stay updated on the status of your item(s).

Q : HOW WILL MY ITEM BE DELIVERED?
A : All orders from Demue Jewelry Studio will be delivered in front of your places with no shipping fee (In Thailand). We use Kerry Express or DHL shipping agents and also, we buy the insurance fee (during delivery process) to get your jewelry safely to you.

Q : WHAT WILL MY PACKAGE LOOK LIKE UPON ARRIVAL?
A : All jewelry will come in a Demue’s packaging that contain of 3 boxes (post box, Demue’s box and jewelry’s box. We create the packaging that is perfect for storing your jewelry for safekeeping. Rings will be placed in an elegant pink gold box inside.

Q : DO YOU SHIP INTERNATIONALLY?
A : Absolutely yes, we deliver to addresses for worldwide.

RETURNS & EXCHANGES

Q : DO YOU OFFER CASH REFUNDS?
A : No, we do not offer cash refunds. For customers who qualify, we have an attractive 7-day exchange policy for store credit by informing Demue within 48 hours after receiving the jewelry (by signature). Please note that customized orders, loose stones, jewelry which has been worn/damaged, and items that have exceeded the return policy. Also, the item that purchase at Demue’s brand is permitted for a one time exchange per receipt only.

Q : HOW DO I EXCHANGE MY ITEM?
A : Please contact us directly at (+66) 92-915-1951 or info@demuejewelrystudio.com or line at @demuejewelrystudio for more information.

Q : CAN I CANCEL MY ORDER?
A : Once we receive the payment for your order, we immediately start on production and secure your diamond. Unfortunately, this also means that we do not accept order cancellations as we have already invested in your request. However, we offer a 7-day exchange policy on certain items for full store credit.

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